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How often do you fly with Singapore Airlines?
I have not flied with SIA yet
Once in a while
Twice or three times a year
More than three times a year
More than five times a year
More than ten times a year
I am a frequent traveller
How do you purchase your air ticket?
Online- Singapore Airlines website
Online- Other websites
Telephone order
Air travel agent
I am a corporate user
Other
How would you rate your overall level of satisfaction with Singapore Airlines?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How would you rate Singapore Airlines' service on the following attributes?
Excellent
Good
Can be improved
Poor
Professionalism and Hospitality of Cabin crew
In-flight catering and beverages
In-flight Entertainment
Understanding of customers' needs
Seat Comfort
Check-in Service
Dealing with Flight Delays
Overall quality
How would you rate Singapore Airlines in comparison to other airlines?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue choosing Singapore Airlines for your travelling?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended Singapore Airlines to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
What is your gender?
Male
Female
Prefer not to answer
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, looking for work
Unemployed, not looking for work
Student
Retired
Homemaker
Military
Prefer not to answer
Other
Which of the following categories best describes your annual income?
Under $15,000
$15,000 - $29,999
$30,000 - $44,999
$45,000 - $59,999
$60,000 - $74,999
$75,000 - $89,999
$90,000 or more
Prefer not to answer
Thank you for completing the survey!!!
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