This free survey is powered by QUESTIONPRO.COM
100%
Exit Survey »
 
 
How often do you fly with Singapore Airlines?
 
I have not flied with SIA yet
 
Once in a while
 
Twice or three times a year
 
More than three times a year
 
More than five times a year
 
More than ten times a year
 
I am a frequent traveller
 
 
 
How do you purchase your air ticket?
 
Online- Singapore Airlines website
 
Online- Other websites
 
Telephone order
 
Air travel agent
 
I am a corporate user
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with Singapore Airlines?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How would you rate Singapore Airlines' service on the following attributes?
Excellent Good Can be improved Poor
Professionalism and Hospitality of Cabin crew
In-flight catering and beverages
In-flight Entertainment
Understanding of customers' needs
Seat Comfort
Check-in Service
Dealing with Flight Delays
Overall quality
 
 
 
How would you rate Singapore Airlines in comparison to other airlines?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue choosing Singapore Airlines for your travelling?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended Singapore Airlines to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer
 
Thank you for completing the survey!!!
Survey Software Powered by QuestionPro Survey Software